Support Policy

OnlyFans Gigs is dedicated to providing an exceptional customer experience. As a crucial aspect of this commitment, we offer technical support for agencies actively paying for our services, which is confined to the scope as mentioned below.
As a part of our commitment of fair use for talents and gig-searchers, we also provide technical support that is within the scope of the written agreement below.

To access support, reach out to us at support@onlyfansgigs.com.

Scope: Agencies

OnlyFans Gigs support offering for agencies is available only for the platform and services being offered and is restricted to the following:

Job Listings

Changes: Modification or deletion of a purchased listing.
Boosting: We take care to appriately boost all our listings equally. However, requests to tweak the listing orders may be entertained in rare, justifiable cases at no excess charge upon request.
Analytics: Only supported metrics are "number of clicks" and "timestamp". Data can be made available by CSV or XLS formats to be sent via email on demand.
Analytics Portal: No guaranteed support for any analytics portal at the moment. However, our tech team is working it.

Database Access

Middleman Contacts: All contacts are to be established by the purchasing agency with the individuals. There will be no brokerage of communication via our platform.
Socials: Signing up individuals are required to compulsorily share email and one social. The second social link and phone numbers are optional. We are not liable for sourcing optional details.
Data Cleanup: We ensure that the data provided to you has no null values for compulsory fields. In rare cases when such issues may happen, we take data cleanup on priority.
New Data: For agencies purchasing a single data dump without data subscription plans, we are not liable to provide further support for data that we may acquire in the future.
Conflict Resolutions: We are not liable to resolve any conflicts that may arise between the agency and the individual during the course of their collaboration.
No Responses: We are not liable in case any contacted individual does not respond or revert back to the communications of any agency.
Blacklisting: We may, upon sufficient proof, take action and blacklist any individual from the platform in case of any personal or professional misconduct to ensure the platform remains spam-free.

Database Access: New Talent

Data Validation: Support to guarantee the legitimacy of the individuals is limited at the moment since we are still working on establishing pipelines to check if the platform subscription data is 100% spam-free.

Database Access: Industry Specialists

Data Validation: Full support in verification of legitimacy of the industry specialists. This database is curated by our internal Talent Team who have worked in this niche since the beginning. We guarantee no false-positives.

Request Support

Feature Requests: We always welcome ways to improve our platform. While we don't guarantee immediate servicing of the requests, we add it to our list of furture enhancements that we would gradually work towards.
Priority Requests: We take priority requests from top or routine agency customers. Our business goals revolve around our priority customer agencies and serving them better.
Fix Requests: We prioritize fixing bugs or any other issues that may arise in the platform over time.
Integration Requests: Provision of integrations of our services with any third party application is outside the scope of our offerings at the moment.

Scope: Individuals

The core of our philosophy rests with our commitment to build a platform for the ease of our gig-seekers. The support offering is available only for the platform and is restricted to the following:

Job Listings

Sourcing Techniques: This is proprietary information and has no corresponding support revolving it.
Preference Recording: We do not record preferences of the users since we don't support logins at the moment. Hence, there would be no support for this at the moment.

Subscriptions

Unsubscribing: We provide rapid support in case individuals or job-seekers write to us expressing that they wish to remove their subscriptions and strike their names off the databases. We have a rigorous Privacy Policy that prioritizes EU & AMER compliance rules.
Analytics: We are not liable to present to the subscribers any statistics of see-rates since our job is to merely present to interested hiring bodies with talent data, not monitor their activity.
Newsletters: There is and will be limited support for the time being on this feature on the grounds of it being in the experimental phase.
Investigations: In an effort to maintain a safe environment and prevent any spams, we provide immediate support to individuals reaching out to us to inform us of spams by any agencies. We shall make sure to deal with them appropriately.
Blacklisting: We may, upon sufficient proof, take action and blacklist any agency from the platform in case of any personal or professional misconduct.

Request Support

Feature Requests: We always welcome ways to improve our platform. While we don't guarantee immediate servicing of the requests, we add it to our list of furture enhancements that we would gradually work towards.
Priority Requests: We don't take priority requests from individuals and job-seekers.
Fix Requests: We prioritize fixing bugs or any other issues that may arise in the platform over time.
Integration Requests: Provision of integrations of our services with any third party application is outside the scope of our offerings at the moment.

Service Level Agreements

SLAs are metrics that apply to both agencies and gig-searchers that allows them to set expectations for recieving timely support. Given our age, we are still in the process of establishing a support ticketing and tracking system.

Responses may span from a day to, in extreme cases, a week. Kindly gauge your support level from the list below to understand on what spectrum you fall in to anticipate replies.

Our support team is positioned in the APAC. Hence, support hours would mostly span office hours in the given theatre. It works in three levels of priority:

0: Responding to queries raised by our top customer agencies.
1: Responding to queries raised by the talent and gig-seekers.
2: Responding to queries raised by other agencies. We may choose to prioritize this at 0 given the current scale of the agency seeking support.